Armada Terms & Conditions

The following Booking Conditions together with the information contained on our website www.armada-week.com form the basis of your contract with NUCO Travel Ltd, a company registered in England with company number 7821913 and registered office at Beech House, Gatley Road, Cheadle, SK8 1PY, trading as Armada. Save where otherwise stated, all bookings are subject to these Booking Conditions. In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires. “Holiday” and “arrangements” means the yacht charter that you book through us.

1. YOUR HOLIDAY CONTRACT - In order to complete your holiday booking it must be processed online at https://booking.armada-week.com. Your booking will not be processed unless you have checked the box agreeing to these booking conditions. Your booking is complete once you have fully completed the online booking process, your first payment has been received and we have issued you with a confirmation email. At this point a contract is formed between us. You are responsible for making sure you have submitted correct up-to-date personal contact details and if these details change you must amend your details accordingly.

In the run up to and during your holiday, we may communicate with you via SMS, we cannot be held financially responsible for elements of your package you may not benefit from should you not receive such messages. If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate or booking confirmation or any other document are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).

2. YOUR FINANCIAL PROTECTION – We provide financial security for package holidays through our membership with the Travel Trust Association (TTA) (membership number: Q0068) and ATOL membership (number T7470). The TTA provides total financial protection for the customers of TTA Members’ in the event of a TTA Member’s financial failure. The financial protection involves two aspects. Firstly, every TTA Member operates a Trust Account. Every single penny received from a customer must be deposited into the TTA Member’s Trust Account. The Trust Account is supervised by an independent Trustee. Secondly, in addition to the Trust Account, every TTA Member will issue a Stand Alone Safe Seat Plan Guarantee to each passenger. This is a Guarantee from the TTA to the customer of their financial protection. Therefore, the Trust Account and the Guarantee will ensure that all the money which a customer has paid to a TTA Member is safely protected.

When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

If you book arrangements other than a package holiday from us, your monies will not be financially protected. Please ask us for further details.

3. YOUR HOLIDAY PRICE
a. Payment Schedule – In order to make a booking, you must pay at least the specified minimum deposit. If booking within 8 weeks of the holiday departure date, you must pay in full. The remaining balance of the holiday must be paid no later than 8 weeks before departure; this is referred to as the balance deadline date. Where balances are not paid on time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges in accordance with clause 7 below. If the balance is not paid on time, but at our discretion, we allow you to continue with your holiday booking, your holiday price will automatically be subject to an additional £20 late payment admin fee to reflect the additional costs incurred by us in processing your payment and administering your booking.

b. Payments – All holiday payments must be made by credit or debit card, we do not charge a fee for card payments. We do not accept payments by cheque, cash or by bank transfer.

c. Compulsory local fee - all our holidays require an additional €80 per passenger to be paid in cash at check in. This fee is to cover the costs of tourist tax, fuel and mooring.

4. PRICING – The price of your travel arrangements has been calculated using the exchange rate of £1.00 equates to €1.12
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.
The price of your confirmed holiday is subject at all times to variations in:
i. changes in costs relating to the carriage of passengers as a result of the cost of fuel or other power sources; or
ii. the levels of taxes or fees on the travel services included in your chosen arrangements imposed by third parties not directly involved in the performance of the package, such as, but not limited to, tourist taxes, landing taxes, or embarkation or disembarkation fees at ports and airports; or
iii. the exchange rates used to calculate your arrangements.
Such changes in price may result in an increase or decrease of the cost of your chosen arrangements and could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.
If a price increase is due, we will write to you explaining why and showing a calculation of how the increase is calculated. We will not impose a surcharge within 20 days of the commencement of your arrangements and where any price increase exceeds 8% of the total price of your package holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), clause 9 below and your right to cancel will apply. Where any price reduction is due to you because of the decrease in our costs in the categories set out above we will deduct our administrative expenses from any refund owed and will provide proof of any expenses so deducted.

5. IF YOU CHANGE YOUR BOOKING – If, after our confirmation email has been issued, you want to change any of your holiday arrangements we will do our best to meet your requirements. Where amendments are possible any additional costs incurred by NUCO Travel must be paid by you. Changes to major elements of your packages such as accommodation or transport may not always be possible and are only considered on a request basis by emailing hello@armada-week.com. For the purpose of clarity NUCO Travel reserves the right to decline any form of booking amendment after the balance deadline date.
Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

6. IF YOU CANCEL YOUR BOOKING – You may cancel your holiday at any time provided that the cancellation is made by yourself through the online system or is sent to us in writing to hello@armada-week.com. In the case of cancellation we will retain all deposits paid, and in addition, apply cancellation charges according to the following schedule:

Period before departure in which you notify us Cancellation Charge
More than 56 days – Deposit paid
More than 28 days – 60% of holiday cost
More than 14 days – 80% of holiday cost
14 days or less – 100% of holiday cost

Passengers who do not travel and do not officially cancel either in writing or online are termed a “no show”; any such passengers are not eligible for any refund and will be charged 100% of the total price. Please note that insurance premiums and amendments charges are not refundable in any circumstances.

Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
We will deduct the cancellation charge(s) from any monies you have already paid to us.

7. TRANSFER OF BOOKING AND NAME CHANGES – You or anybody named on your booking may transfer your booking to another person (“the transferee”) who satisfied all the conditions required by these booking conditions. If you wish to request such a transfer, you must do so in writing to us at least 7 days before the commencement of your arrangements. There is no fee for name changes processed more than 56 days prior to departure. There is a £50 fee for name changes processed within 56 of departure. In cases where NUCO Travel incurs additional supplier costs on your behalf you and the transferee will be liable for such costs in addition to the name change fee. For example, if you are travelling by air and NUCO Travel incurs an additional name change and increased fare from the airline then you are then liable for these costs plus the NUCO Travel name change fee. If you are unable to find a replacement but need to cancel, cancellation charges will apply. Otherwise, no refunds will be given for passengers not travelling or for unused services.

8. IF WE CHANGE OR CANCEL YOUR HOLIDAY – We reserve the right, in any circumstances and at any time, to cancel your holiday. In the unlikely event of this happening we will offer you an alternative holiday, if available, and receiving or paying any price difference. If we have to cancel your holiday we are only liable for any monies that you may have paid to us at the time of cancellation and for the compensation payments detailed below.

The exceptions to this are where the cancellation occurs as a result of your non-payment of the full holiday cost by the balance deadline date, if you are under 18 and have not provided NUCO Travel with written consent to travel from your legal guardian, or, after departure, if your holiday is terminated as a result of your breach of the rules of personal conduct described in clause 15, or in the event of “force majeure” as defined in clause 20. In these circumstances, we cannot accept liability or offer compensation or refunds if we are forced to cancel your holiday or curtail the remaining parts of it, or change, in any way, your holiday or where the performance or prompt performance of our contractual obligations is prevented or effected.
We will not, where possible, cancel your travel arrangements less than 42 days before your departure date, except for reasons of force majeure. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.

If we have to make a major alteration to your holiday such as location of your destination, quality of the accommodation or dates of travel, we will notify you as soon as possible.

If we have to make a significant change before the start of your chosen arrangements (including an increase of the price of your arrangements above 8%) then you will be entitled to accept the changes or cancel without paying a cancellation fee and receive a refund within 14 days. We will inform you without unnecessary delay in writing of any such rights along with:
(a) the proposed changes and, where appropriate, their impact on the price of your chosen arrangements;
(b) how long you have to inform us of your choice in writing to either accept the changes or cancel without paying a cancellation fee;
(c) the consequences of your failure to respond within the period referred to in paragraph (b); and
(d) any substitute package, of an equivalent or higher quality, if possible, offered to you and its price.

If you choose to take a substitute package or accept amendments to your arrangements which result in a lower overall quality or cost, you are entitled to an appropriate price reduction. If you do not inform us within the time we specify of your choice to accept the changes or terminate the contract we will write to you again to remind you, if you still do not respond we may treat your booking as cancelled and refund all payments due to you.

Compensation
If we cancel or make a major change to your holiday less than 42 days before departure, we will pay you compensation as detailed below. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Period before departure in which we notify you Amount you will receive from us
More than 42 days – NIL
More than 28 days – £10
More than 15 days – £20
14 days or less – £30

We reserve the right to make changes to your holiday before and after your booking is confirmed. If we make a minor change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change.

Important Note: We will not pay you compensation in the following circumstances:
where we make a minor change;
where we make a major change or cancel your arrangements more than 42 days before departure;
where we have to cancel your arrangements as a result of your failure to make full payment on time;
where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
where we are forced to cancel or change your arrangements due to Force Majeure (see clause 20).

9. SURVEILLANCE EQUIPMENT – You understand, by signing these booking conditions, that NUCO Travel may instruct contractors or third parties to ensure the security and safety of our customers, employees and agents. You understand that the contractors acting in their employment may use surveillance equipment and such equipment may capture images and/or videos of you. You agree to us capturing such footage and understand that this footage may be shared internally, with your university or group leader and also with third party organisations such as the police. The footage will only be shared as necessary for the safety and security of those involved in your booking and for the prevention and deterrence of crime and disorder.

10. CUTTING YOUR HOLIDAY SHORT – If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

11. IF YOU HAVE A COMPLAINT – If you have a complaint during your holiday, please inform both the relevant supplier in your destination and NUCO Travel Head Office within 24 hours and we’ll do our utmost to resolve the problem within a further 24 hours. Complaints and issues verbally raised with a rep will not be considered official and will not be dealt with on a similar time frame. If the matter cannot be resolved whilst you are at your destination, you must also notify us of your complaint within 28 days in writing by emailing us at hello@armada-week.com. You will be required to provide us with full details of your complaint and all associated booking references. If we are not able to resolve your complaint satisfactorily, the Travel Trust Association can act as an independent intermediary. Please detail the matter to the Travel Trust Association either by email (operations@thetravelnetworkgroup.co.uk) or submit online here. Should the response that you receive through the Travel Trust still not be satisfactory, they can then offer you an independent Arbitration Service.

12. WEBSITE ACCURACY – We have done our best to provide accurate information on our website at the time of publication. Some of the photographs shown are general sailing scenes, may not show the actual armada boats, and have been included to give an idea of our product. Many of the facilities described are not under our control and we reserve the right to change these if necessary. You will be notified of any such changes as soon as possible.

13. CONDITIONS OF CARRIAGE – When you travel on an aircraft, train, coach or ship, the conditions of carriage of that carrier apply and are subject to National and International conditions which may limit or exclude liability. Your contract made under the terms of these booking conditions is subject to English (Scottish) law and jurisdiction.

14. PERSONAL CONDUCT
When you book with us, you agree that you must comply with the rules and regulations applicable to the ship/boat you are sailing on and are found on board. You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the travel arrangements of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the vessel or other service concerned. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

15. DISABILITIES AND MEDICAL PROBLEMS – We will do everything within our power to enable anybody with a disability or medical problem to book and enjoy one of our holidays like any other person. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

16. DAMAGE DEPOSIT – A damage deposit of £65 or €70 per person is payable either as a credit/debit card pre authorisation in advance or as cash when you check in. Your damage deposit along with that of the other members of your party is pooled together to form a larger “Communal Deposit” to cover any damage you cause to your yacht. In the event that any damage charge attributed to you or your party exceeds the total Communal Deposit damage deposit you have paid, you and your party are liable for the additional costs incurred.

17. TRAVEL INSURANCE – The Company requires that all clients take out personal travel/holiday insurance to cover the client for all medical, loss and cancellation. Proof of insurance may be required to be shown to a member of our staff prior to boarding your yacht. The Company will not be held liable for loss or damage suffered by the client whether insured or uninsured.

18. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS & HEALTH FORMALITIES – It is each passenger’s personal responsibility to ensure that he or she has valid travel documentation which meets the requirements of immigration and other authorities at every destination. In order to ensure compliance, passengers should carry a valid passport (and visa if applicable) or EU/EEA government issued national identification card on all journeys. Any fines, penalties, payments or expenditures incurred as a result of breach of these requirements shall be paid by or charged to you.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.

You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/abroad/passports.

Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check https://uk.usembassy.gov/

For European holidays you should obtain a completed and issued form GHIC prior to departure.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://travelaware.campaign.gov.uk/
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

19. FORCE MAJEURE – Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act or advice of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.

20. SPECIAL REQUESTS – Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.

21. OUR RESPONSIBILITY TO YOU

  1. Except for non-package bookings we are responsible for the proper performance of your arrangements included in your contract with us irrespective of whether those services are to be performed by us or another supplier. We have no liability to you and no compensation will be payable for any damage which is attributable to; i) you; or ii) a third party unconnected with the provision of the service in question and the improper performance was unforeseeable or unavoidable; or iii) such improper performance is due to unavoidable and extraordinary circumstances. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

  2. Where we are responsible for any improper performance we will pay you appropriate compensation and a price reduction. Improper performance will be judged in the light of any relevant local standards or practices which will often be lower than those in the UK.

  3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:
    a. loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
    b. Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
    c. Claims in respect of international travel by air, sea and rail, or any stay in a hotel:
    i. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
    ii. In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
    iii. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

  4. It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

  5. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

  6. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:
    a. which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
    b. relate to any business.

  7. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example, any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

22. DATA PROTECTION – Subject to our privacy policy none of the information you provide to NUCO Travel in connection with your booking will be divulged to persons unconnected with your group or holiday without your express permission. The contact details supplied including telephone number and email address will only be used to fulfil holiday or group administration and to communicate details of NUCO Travel products and services. The personal information supplied about group members will only be used to allow our employees, agents, subcontractors and suppliers to provide the promised service to our normal high standards.
Our holidays take place in public and during your participation of them you may be filmed or video. Unless you notify us otherwise in writing we may store and use any still photographs or film featuring you to promote our business in all and any media, including, without limitation, in our printed publications, presentations, promotional materials, in the advertising of our goods or services or on our websites or social media channels.

23. VAT – All continental prices for holidays with NUCO Travel are quoted inclusive of VAT. Please note that our operations fall with the Tour Operators Margin Scheme (TOMS) for VAT purposes and we are only able to issue a separate VAT invoice where prices are quoted exclusive of VAT. In all other cases, no VAT reclaim will be possible.

24. CONDITIONS OF SUPPLIERS – In the event that we use independent suppliers to make up your holiday, those suppliers provide the services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

25. PROMPT ASSISTANCE WHILE ABROAD– If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances. Where you experience a delay which is not owing to any failure by us, our employees or subcontractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.

26. DELAYS, MISSED TRANSPORT ARRANGEMENTS AND OTHER TRAVEL INFORMATION – If you or any member of your party misses your flight or other transport arrangement, it is cancelled, or you are subject to a delay of over 3 hours for any reason, you must contact NUCO Travel and the airline or other transport supplier concerned immediately.
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.

We cannot accept liability for any delay which is due to any of the reasons set out in clause 20 of these booking conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time).

The carrier(s), flight timings and types of aircraft shown in our brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be despatched to you via email approximately two weeks before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched via email we will contact you as soon as we can to let you know.

Please note the existence of a “Community list” (available for inspection at https://ec.europa.eu/transport/modes/air_en)) detailing air carriers that are subject to an operating ban with the EU Community.
Our website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

27. ADVANCE PASSENGER INFORMATION – A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.

28. FOREIGN OFFICE ADVICE – You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. (See clause 20).

29. JURISDICTION AND APPLICABLE LAW – These terms and conditions are governed by and will be construed in accordance with English law and any dispute will be subject to the exclusive jurisdiction of the English Courts. You agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

30. NO VARIATION – No variation of these terms and conditions shall be binding on either party unless it is made in writing.